Can I cancel the control limits I have set?

Limits that reduce activity — such as lowering a deposit limit or shortening a session time limit — take effect immediately. However, any changes that increase a limit require a 7-day waiting period before taking effect. This is designed to give you time to reflect and prevent impulsive decisions. Self-exclusion cannot be cancelled before the set period expires.

What is the difference between a temporary break and self-exclusion?

A temporary break (cool-off) is a short-term option lasting between 24 hours and 7 days — ideal when you feel like stepping away from the games for a while. Self-exclusion, on the other hand, is a long-term commitment lasting between 1 month and 5 years, during which your account will be fully blocked and you will not receive any marketing communications. Self-exclusion cannot be reversed early — this is an intentional protective feature.

Is the balance in my account safe during self-exclusion?

Yes, completely safe. During self-exclusion, the balance in your account will not be lost. You may request a withdrawal of your balance even during the self-exclusion period — contact the bankbank2 support team to process your withdrawal request and we will assist you promptly.

How does bankbank2 detect if I have a gambling problem?

The bankbank2 system monitors certain playing patterns that may indicate risk — such as a sudden increase in playing frequency, very long sessions, or repeated loss-chasing behaviour. When such patterns are detected, our team will proactively reach out to offer information and support. This is done respectfully and without any judgment — our sole goal is to ensure you stay safe.

Can someone else set control limits on my behalf?

Control limits can only be set by the registered account owner. However, if you are a family member concerned about a loved one, you may contact the bankbank2 support team and we will guide you through the steps available. We take all concerns raised by family or friends seriously.

Are there any fees for using these control tools?

Not at all. All responsible gaming tools on bankbank2 — including deposit limits, time limits, loss limits, temporary breaks, and self-exclusion — are provided completely free of charge to all registered members. We believe consumer protection is a fundamental right, not a paid product.

bankbank2 | Responsible Gaming Guide for Safer Play

Responsible gaming isn't about limiting your fun — it's about making sure entertainment stays enjoyable. bankbank2 supports every member to play within their means, free from pressure and regret.

1What Is Responsible Gaming?

Responsible gaming refers to a mindful and controlled approach to play — where you play for entertainment while maintaining full control over your time, money, and decisions. It doesn't mean you can't enjoy the games to the fullest. On the contrary, playing responsibly lets you enjoy every session with greater peace of mind, because you know your own limits.

At bankbank2, we understand that every member comes with a different background and level of experience. Some play once a week as a way to unwind, while others may play more frequently. Regardless of your playing style, the core principle remains the same: gambling should be a choice, not a necessity — entertainment, not an escape from problems.

The bankbank2 platform is built on the understanding that this responsibility is shared — between you as the player and us as the platform operator. We provide the tools, information, and support; you choose to use them wisely.

2Core Principles of Healthy Play

Before you start any gaming session at bankbank2, there are a few simple principles that can help you stay within the safe zone:

Set a budget before you play. Decide how much you are willing to spend — and stick to that amount. Money allocated for gambling should come from discretionary funds, not savings, bills, or daily necessities.
Treat losses as the cost of entertainment. Just like buying a movie ticket or going out for dinner, the money you spend on games is the cost of that experience. Don't chase losses — this is the most common trap that leads to problems.
Set a clear time limit. Decide how long you will play before you start. Use the time limit feature in your bankbank2 account as an additional safety net.
Do not play when you are emotionally unstable. Avoid playing when you are stressed, feeling low, under the influence, or after an argument. Decisions made in an emotional state rarely end well.
Balance it with other activities. Make sure gaming is only a small part of your life — not your main activity. Spend time with family, friends, and other hobbies you enjoy.
Understand how the games work. All casino and slot games have a house edge. Big wins are possible but not guaranteed. Play with realistic expectations.

bankbank2 Tip: Try using the game history feature in the bankbank2 app to review your own playing patterns once a month. This helps you stay aware of your habits and make adjustments before they become an issue.

3Warning Signs to Watch Out For

Gambling problems rarely appear overnight. They typically develop gradually, and often the person closest to the issue is the last to notice. Watch for these early signs:

Signs of Problem Gambling

Gambling with money meant for essential needs such as rent, bills, or food.
Constantly thinking about gambling — planning your next session or how to get money to play again.
Chasing losses by increasing your betting amount within the same session.
Lying to family members or friends about your gambling activity or the amount of money spent.
Borrowing money or selling belongings to fund gambling.
Feeling restless, irritable, or uncomfortable when trying to stop or reduce gambling.
Neglecting work, family, or social responsibilities due to gambling.
Using gambling as a way to escape from problems or negative feelings.

If you recognise two or more of the signs above in yourself, don't panic — but do take immediate action. Contact the bankbank2 support team, activate self-exclusion, or seek help from a professional counsellor. A small first step can make a big difference.

4How to Use bankbank2 Control Tools

All responsible gaming control tools on bankbank2 can be accessed directly through the Account Settings in the app or website. Here's how to activate it easily:

Log In to Your bankbank2 Account

Open the bankbank2 app or visit bankbank2.fun and log in using your username and password. Make sure you are using an account registered in your own name.

Go to Settings > Responsible Gaming

Click the profile icon at the top right corner, then select Settings and look for the Responsible Gaming. You will find all available control tools here.

Choose the Right Tool for You

Select from deposit limits, time limits, loss limits, a temporary break, or self-exclusion based on your needs. Each tool includes a brief description to help you make the right decision.

Confirm Your Set Limits

Enter your desired value and confirm your settings. Limits that reduce your activity take effect immediately. If you wish to increase a limit, a 7-day waiting period will apply for your protection.

Review & Update Regularly

Review your control settings at least once a month. Life changes — and the limits that worked for you last month may need adjusting to suit your current situation.

If you experience any difficulty accessing these control tools or need assistance setting limits, contact the bankbank2 support team via 24/7 live chat. Our team will guide you through the process with full respect and without any judgment.

5Child Protection & Age Restrictions

Bankbank2 strictly prohibits anyone under the age of 18 from registering or using our platform in any capacity. This is not merely an internal policy — it is a legal and moral responsibility we take very seriously.

We apply a strict age verification process during registration. Every new member is required to verify their identity through a validated KYC process before any deposit or withdrawal is processed. Should we find any account belonging to an underage individual, the account will be closed immediately and all balances will be refunded.

If you are a parent or guardian, we encourage you to use parental control software on shared devices. Always keep your bankbank2 password and login details secure and out of reach of children.

6Getting Further Help

If you or someone you know needs deeper support regarding gambling problems, we encourage you to reach out to the bankbank2 support team. Our team is trained to listen without judgment and help you find the most appropriate next steps.

Remember that seeking help is a sign of strength, not weakness. Many people have successfully overcome gambling problems with the right support. You do not have to go through it alone.

Immediate Support: Contact the bankbank2 team via live chat in the app or at bankbank2.fun at any time, day or night. We are ready to listen and help you take the first step towards healthier gaming today.

Responsible Gaming bankbank2 — Play Smart, Stay Entertained

Personal Deposit Limit

Playing Time Limit

Loss Limit

Temporary Break (Cool-Off)

Self-Exclusion

Expert Support & Counselling