Privacy Policy bankbank2 — Your Personal Data Protection

1Policy Introduction & Scope

Bankbank2 ("we", "Platform") operates under the domain bankbank2.fun and is committed to protecting the privacy of all users who access our platform. This Privacy Policy applies to all information collected through our website, Android and iOS mobile apps, and any official communication channels associated with bankbank2.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. All data collection and usage processes are carried out transparently, responsibly, and with a clear and lawful purpose.

This policy explains what types of data we collect, why we need it, how we use it, who we share it with where necessary, and how you can control your own personal data. We encourage you to read this document carefully in its entirety.

2Personal Data We Collect

Bankbank2 collects your personal data through several means depending on how you interact with our platform. The following are the categories of data we collect:

a) Data You Provide Directly:

• Full name as shown on a valid government-issued identification document.
• Date of birth to verify that you are at least 18 years of age.
• Email address for account communications and promotions (if you have opted in to receive them).
• Mobile phone number for account verification and transaction notifications.
• Identity card or passport details for the KYC (identity verification) process during your first withdrawal.
• Bank account or digital wallet details for processing deposits and withdrawals.

b) Data Collected Automatically:

• IP address and general location information (state/country) for security and compliance purposes.
• Device type, operating system, and browser version you are using.
• Activity logs including login date and time, pages visited, and actions performed within the platform.
• Game performance data including betting history, wins, and losses for the purposes of dispute resolution and auditing.
• Cookie information and similar tracking technologies.

3How We Use Your Data

The personal data we collect is used for the following legitimate and necessary purposes in the operation of the bankbank2 platform:

• Account Management: Creating and maintaining your account, verifying your identity, and handling login securely.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make on the platform accurately and securely.
• KYC & AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering compliance.
• Customer Support: Providing effective assistance when you reach out to our support team via live chat or email.
• Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activity on your account.
• Service Improvement: Analyzing usage patterns to improve the interface, platform performance, and overall user experience.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only if you have opted in to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support.

4Data Sharing & Disclosure

Bankbank2 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

• Payment Providers: Required transaction information is shared with payment gateway providers such as FPX, DuitNow, and digital wallet providers to securely process your deposits and withdrawals.
• Game Providers: Minimal game session data is shared with third-party game software providers integrated with the bankbank2 platform to ensure smooth gameplay.
• Identity Verification Services: Your KYC documents are submitted to approved and trusted identity verification service providers for fast and accurate verification processing.
• Legal Authorities: bankbank2 will disclose information to the relevant authorities when required by law, court order, or directive from a legitimate regulatory body.
• Technical Partners: Cloud service and technical infrastructure providers that help us operate the platform may have limited access to data strictly necessary to perform their designated tasks.

All third parties we work with are subject to strict data protection agreements and are required to safeguard your information to the same or higher standards that we apply.

5Data Storage & Security

Bankbank2 employs a robust security infrastructure to ensure your data is always protected. The key security measures we use include:

• Data encrypted in transit using TLS 1.3 protocol and AES-256 encryption for stored data.
• Intrusion detection (IDS) and intrusion prevention (IPS) systems active 24/7.
• Role-based access control (RBAC) ensuring only authorised personnel can access user data.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Regular data backups and tested disaster recovery procedures to ensure service continuity.

Data Retention Period: bankbank2 retains your personal data for as long as your account is active or as long as necessary to provide our services. Following account closure, we retain certain data such as transaction records for a period prescribed by Malaysian law for audit and legal compliance purposes.

6Cookie & Tracking Technology Usage

Bankbank2 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login session authentication and security settings. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collecting information on how you use the platform to help us improve website functionality and performance.
• Preference Cookies: Saving your preferences and settings — such as display language and game settings — so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand overall usage patterns through anonymized data without exposing individual identities.

You can manage or disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect platform functionality and your overall user experience.

7Your Rights as a User

As a registered bankbank2 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

Your Rights	Description	Status
Right to Access	You may request a copy of the personal data we hold about you at any time.	Available
Right to Rectification	You may request corrections to any inaccurate or incomplete data in your account.	Available
Right to Erasure	You may request deletion of your data, subject to mandatory legal retention requirements.	Available
Right to Restriction of Processing	You may request that we restrict how we process your data under certain circumstances as provided by law.	Available
Right to Object to Marketing	You may withdraw consent to receive marketing communications at any time without any penalty.	Available
Right to Data Portability	You may request your data in a machine-readable format for transfer to another platform if required.	Available

To exercise any of the above rights, please contact the bankbank2 team via live chat or our support email. We will process your request within 30 business days of receipt.

8Children's Data Protection

Bankbank2 does not provide services to individuals under the age of 18. We do not knowingly collect any personal data from minors. Should we discover that a minor's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian who believes your child has registered an account on bankbank2, please contact us immediately so we can take appropriate action without delay.

9Privacy Policy Amendment

Bankbank2 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes through:

• Prominent notice on the platform's homepage at least 14 days before the amendment takes effect.
• Notification emails sent to your registered email address.
• In-app notification on the bankbank2 mobile app if you have installed our application.

The "Updated" date shown at the top of this document indicates when the latest amendment takes effect. Continued use of the platform after an amendment takes effect constitutes your acceptance of the revised Privacy Policy.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the bankbank2 Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the bankbank2 platform.
• Response Time: Privacy-related inquiries are answered within 5 business days.